Taylor Swift fans were angered after Ticketmaster had fans waiting in line for hours, experienced site crashes, and multiple card charges. Photo courtesy of Wikipedia Commons.

When it comes to artists and the concerts they host across the globe, there is no one more dedicated to ticket-buying than fans. However, this whole process can be ruined by those that sell tickets based on unfair and unmonitored sales. 

Ticketmaster in particular is in hot water with Taylor Swift fans after her tickets went on sale Nov. 15. For her Eras tour, sales aimed to work with a presale verification process prior to a Capital One and general sale to ensure “true fans” got tickets.

However this led to resulted in line for hours, people getting kicked out of line, multiple card charges, site crashes and the cancelling of the general public sale. 

Fans flooded social media with complaints about the flaws within their system and demanded change or outside regulation on what seems to be a growing monopoly according to the New York Times. 

All people can do now is wait to see how Ticketmaster aims to remedy this situation.

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.” Swift said on Instagram.

Meagan Garcia is the arts & culture editor and may be reached at [email protected].